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CMSPI

Delivering efficiencies and insights on point-of-sale transaction issues 

Challenge

CMSPI wanted to upgrade its capability to analyse data relating to problems with electronic transactions at a point of sale. For example, it wanted to be able to supply a solution to its big retail clients that could analyse failed transactions and the reason behind them. Problems could arise, for instance, from a customer inputting the wrong PIN or the connection dropping and causing the transaction to be aborted.

Solution

Elastacloud created an interface, called Quantafi, which allowed the data relating to failed transactions to be collated and analysed in a way that enabled any ongoing problems to be rectified.

Our focus was not on the intelligence driving the interface, but on the efficient gathering and presentation of that intelligence.

The interface we delivered as a Minimum Viable Product enabled CMSPI to visualise the data effectively and derive the insights it needed. It was also able to customise and enhance our solution after it took delivery of the MVP.

Impact

Elastacloud was able to combine several areas of expertise in the successful deployment of our solution to CMSPI. We leveraged our experience in data collection and in its management, presentation and distribution.

CMSPI was extremely happy with the results driven by the MVP delivered by Elastacloud. It has since developed its own version of the product that it is happy to present to its customers.

Results

“The quality of the consolidated data has presented exciting new opportunities for us. We can better extrapolate and visualise unique insights from the data.”

Mark Ketley
Head of IT at CMSPI

Delivering efficiencies and insights on point-of-sale transaction issues

Case Study Information

Client CMSPI
About the client

CMSPI is a major payments optimisation business that harnesses the power of data to enable many leading brands to optimise their payment functions.

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